Every Lucious Cake order is freshly baked or arranged for you, which makes cakes and flowers perishable and made to order. Because of this, we cannot accept returns once an order has been delivered. This policy explains when you can cancel or change an order, what happens if something is not right, and how refunds are paid.

Cancelling an order

• Regular cakes, flowers and add-ons: cancel at least 24 hours before your delivery slot for a full refund.
• Custom, photo, theme, tier, designer and wedding cakes: cancel at least 48 hours before your delivery slot for a full refund, as these need advance preparation.
• Same-day, express, midnight and early-morning orders: once confirmed, preparation starts right away, so these orders cannot be cancelled or refunded.
• Requests received after the times above cannot be cancelled, because your cake will already be in preparation.

Changing your order

Need to change the delivery date, time slot, address or cake message? Contact us as early as possible, ideally at least 12 hours before your slot. We will do our best to accommodate changes, subject to availability. Changes to the design, flavour or weight may change the price.

If something is not right

We check every order before it leaves our kitchen. If your order arrives damaged, incorrect or incomplete:

• Contact us within 24 hours of delivery (as soon as possible for cakes).
• Share your order number with clear photos or a short video of the product and its box.
• Please do not throw away the product until our team has reviewed it.

After checking, we will offer a replacement or a refund to your original payment method.

When a refund is not possible

• The delivery address, PIN code or phone number given was incorrect or incomplete.
• The recipient was unavailable or unreachable, the premises were locked or entry was restricted, or the recipient refused the delivery.
• The product was damaged by handling or storage after delivery (for example, not refrigerated).
• Small variations in colour, decoration or design from photos, as every cake is handmade.
• Personal taste preferences.
• Delays caused by traffic, weather, road closures or other circumstances beyond our control.

Late delivery and our own cancellations

• If we cannot deliver your order for reasons on our side, we will refund the full amount.
• If you paid an extra charge for a specific slot (such as midnight or early morning) and we miss that slot because of us, we will refund that delivery charge.

How refunds are paid

Approved refunds are started within 2-3 working days and are paid to the original payment method. Your bank or payment provider usually takes 5-7 working days to show the amount in your account.

How to request a cancellation or refund

Send your order number, the reason and any photos to us:

• WhatsApp: +91 96259 61112
• Call: +91 96259 61112
• Email: info@luciouscake.com

A request is confirmed only once our team replies to you. Please also read our Terms & Conditions and Shipping & Delivery Policy.