Terms & Conditions

Welcome to Lucious Cake. By browsing our website or placing an order, you agree to these Terms & Conditions. Please read them together with our Refund & Cancellation Policy, Shipping & Delivery Policy and Privacy Policy.

1. About us

Lucious Cake is a bakery and gifting brand based in Gurugram, delivering cakes, flowers and celebration add-ons. You can reach us on WhatsApp or phone at +91 96259 61112 or by email at info@luciouscake.com.

2. Products and images

• Our cakes are 100% eggless. If you have allergies or dietary needs, please contact us about ingredients before ordering.
• Every cake is handmade, so colours, shapes, decorations and toppers may vary slightly from the photos on our website.
• Cake weight may vary slightly, as cakes are baked fresh to order.
• Flowers are natural products, so the colour or variety may be substituted with flowers of similar or higher value when needed.

3. Custom and photo cakes

• Custom designs are confirmed with you before preparation. Final price and feasibility depend on the design.
• For photo cakes, please share a clear image that you have the right to use. We may decline images that are offensive or unlawful.
• You are responsible for the spelling of names and messages you give us.

4. Prices and payment

• All prices are in Indian Rupees (INR) and are valid for delivery within India.
• Orders are confirmed only after full payment is received at checkout.
• We may correct prices or product details that are shown incorrectly by mistake. If this affects your order, we will contact you before continuing.

5. Orders and delivery

• Please give a complete address, correct PIN code and a reachable recipient phone number.
• Delivery is attempted once at the address provided. If the recipient is unavailable, unreachable or refuses the order, or entry to the premises is restricted, the order is treated as delivered.
• We may hand the order to the security, reception or a family member at the address if the recipient is unavailable.
• Delivery times are our best effort; delays can happen because of traffic, weather or other events beyond our control. Full details are in our Shipping & Delivery Policy.

6. Cancellations and refunds

Cancellations, changes and refunds are covered by our Refund & Cancellation Policy.

7. Offers and discount codes

• Offers and discount codes apply only on the conditions stated with them and cannot be exchanged for cash.
• Unless stated otherwise, only one discount code can be used per order.
• We may change or end any offer at any time.

8. Care after delivery

Please refrigerate cakes after delivery and consume them within the time we recommend. We are not responsible for quality issues caused by handling or storage after delivery.

9. Use of our website

All content on this website, including photos, designs, text and logos, belongs to Lucious Cake and may not be copied or used without our written permission.

10. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount paid for that order. Nothing in these terms limits any rights you have under the Consumer Protection Act, 2019 or other applicable law.

11. Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Gurugram, Haryana.

12. Changes to these terms

We may update these terms from time to time. The version on this page applies to orders placed after the update.