No Return Policy for Made-to-Order Cakes
When it comes to made-to-order cakes, it's important to understand the policy in place. Typically, businesses that offer made-to-order cakes may have a no return policy due to the personalized and customized nature of these products. This means that once the order is placed and the cake is made, it may not be eligible for return or refund. This policy is often put in place to protect the business from financial loss due to the unique and personalized nature of the product.
IF PRODUCTS ARE DAMAGED OR FAULTY
1. Because of the perishable nature of many Products you are advised to make any complaint related to quality/damage within 1 hour of actual delivery of your Products.
2. We guarantee fresh product or associated items from the date of delivery. If any cake/pastry arrive damaged, at the time of delivery you should take a digital photograph of them and email it to info@luciouscake.com and we will replace the cake and we will redeliver it on top priority.
3. If you want to return a Product to us other than in accordance with clause 2, because it was damaged when delivered or is faulty, If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.
4 . We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.
REFUND POLICY
1. Refunds may occasionally be given at the discretion of the management.
2. A refund will be processed by Lucious Cake in the event Lucious Cake determines that the cancellation of the order is due to Lucious Cake's incapability of fulfilling the order.
3. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
4. Please do include all important details on your order together with a photograph, order number & your contact details. Requests regarding refunds should be made within 1 day of delivery or shipment date. Refund can occasionally take up to 15 days to take effect.